- We accept credit/debit cards (Visa, Mastercard, American Express), and other digital payment options available in your country
- Your payment card is charged at the moment you confirm your order. A confirmation is sent to you by email
- Do you want to modify or cancel your order after placing it? If your order has not yet been prepared or shipped, it is possible to modify or cancel it. Please contact our customer service as soon as possible, mentioning your order number
- If your order has already been shipped, you must contact us by email before returning a product
- Delivery times vary depending on the destination and the shipping method chosen. Deliveries are processed by the store within 48 hours, excluding public holidays and weekends.
- Fees are calculated at the checkout based on the weight/volume of your order, the destination, and the delivery option you choose. We offer free delivery in Europe for orders over €150.
- As soon as your order is shipped, you will receive an email containing a tracking number and a link to track its progress.
- You have 14 calendar days from the receipt of your order to request a return or exchange. Items must be new, unworn/unused, and in their original packaging. Please refer to our "Returns and Exchanges" page for the full conditions.
- To request a return/refund, log in to your account, access your order history, and follow the return instructions, or contact our customer service by email to obtain a return authorization form.
- Once we have received and inspected the returned item, the refund is processed. This usually takes 7 business days. The time before the refund appears in your account depends on your bank.
- You do not need to create an account to place an order and can do so as a guest. However, creating an account allows you to track your orders, view your history, and save your addresses for future orders.
- Your personal and payment information is secure. Your payment methods are never stored on our site. We use SSL (Secure Socket Layer) encryption technology to ensure that all your personal and payment information is processed securely and confidentially, in coordination with your bank, which remains the sole holder of your payment information.
- For any questions, you can contact us by E-mail
contact@upndive.com.
- We are committed to responding within 48 hours, excluding holidays and weekends.
- This site does not accept B2B orders requiring a pro invoice
- For professional orders and bulk orders from clubs, associations, and commercial apnea structures, you can contact us by email and we will handle your requests directly
- If you wish to join us for partnership operations, sponsorship, you can contact us at contact@upndive or through the contact form on the site