Contact us

A question about a product or an order? We’ll get back to you within 48 hours

You can also contact us by email: contact@upndive.com

We accept credit/debit cards (Visa, Mastercard, American Express) and other digital payment options available in your country
Your card is charged when you place your order. A confirmation is sent to you by email
Want to change or cancel your order after placing it? If your order has not yet been prepared or shipped, it can be changed or cancelled. Please contact our customer service as soon as possible, quoting your order number
If your order has already shipped, you must contact us by email before returning a product

Delivery times vary depending on the destination and the shipping method chosen. Orders are processed by the store within 48 hours, excluding public holidays and weekends
Shipping costs are calculated as a flat rate based on the destination. We offer free delivery on orders over €150
As soon as your order ships, you receive an email with a tracking number and a link to follow its delivery

You have 14 calendar days from receipt of your order to request a return or exchange. Items must be new, unworn/unused and/or free of signs of wear, and in their original packaging. Please see our "Returns and Exchanges" page for the full conditions
To request a return/refund, log in to your account, go to your order history and follow the return instructions, or contact our customer service by email to obtain a return authorization form
Once we have received and inspected the returned item, the refund is processed. This usually takes 7 business days. How long it takes for the refund to appear on your account depends on your bank

You don't need to create an account to order and can check out as a guest. However, creating an account lets you track your orders, view your history and save your addresses for future orders
Your personal and payment information is secure. Your payment details are never stored on our site. We use SSL (Secure Socket Layer) encryption to ensure that all your personal and payment information is handled securely and confidentially, in coordination with your bank, which remains the sole holder of your payment information

We offer special pricing for clubs and professionals
For group orders, you can contact us through the dedicated page and we will get back to you within 48 hours max (business days)

For any questions, you can contact us through the contact form or by email
contact@upndive.com.
We are committed to replying within 48 hours, excluding public holidays and weekends.

If you would like to work with us on partnerships or sponsorship, you can contact us at contact@upndive.com or through the contact form on the site

Fast delivery

Ships within 48 hours. 24/7 order tracking
Free shipping from €150

Secure payment

TLS encryption
Card details never stored

14-day returns

14 days to change your mind
Satisfied or your money back

Customer support

We handle your requests
within 48 hours